Issues that arise where emails are not sent from nextINTERACT can be broad, this article will help in determining what your issue is and how you could resolve it.
Unable to email assets from nextINTERACT
- any email options are removed from assets that are too large to be sent
- PDFs are optimised. For example a file with the size of 4.7MB can be run through Adobe Acrobat optimisation and brought down to 1.7MB - less than half the size.
- If you use InDesign, please use our recommended export settings which you can find here: https://support.interact.technology/solution/articles/17000003751 and please remember to have page sizes no larger than 1536px x 2048px (iPad retina size) to avoid producing PDFs that are too large.
Any email issues that are outside of the application will require your internal IT's assistance to help resolve the issue.