See Temp Password which is an option in SAM when nextINTERACT is activated can be used to log the user in utilising the temporary password. However, if at a later stage the choice to use both nextINTERACT and myINTERACT is activated this option is no longer viable and is locked out due to security reasons. To prevent people from accessing other peoples accounts and viewing any sensitive content. 


Once nextINTERACT and myINTERACT is activated for that company then the only way to change password is to complete a password reset.