Troubleshooting

I forgot my password
To reset your password use the [Forgot password? Tap here to reset] link within the nextINTERACT app. You can find it in the [Home] tab, then...
Thu, 10 Nov, 2016 at 4:32 PM
Error message: Invalid or expired login
  GOLDEN RULE: Always use the same email address and password with all devices! nextINTERACT and myINTERACT share the same login and pas...
Thu, 10 Nov, 2016 at 4:33 PM
A video doesn’t play
Contact your SAM administrator or your digital agency. Videos need to be part of the asset or in the [Resource Library] and properly linked...
Thu, 10 Nov, 2016 at 4:35 PM
Error message: “This application contains confidential material. Please enter your authorization access code”.
The authorisation code is a secret PIN that  might have been configured into the nextINTERACT skin (file that defines look of the nextINTERACT app)...
Fri, 2 Dec, 2016 at 2:06 PM
Force Close of App
Due to anomalies that can occur with any mobile device you may need to force shut or close the app. To complete a force close or shut down of the app fol...
Wed, 7 Dec, 2016 at 1:33 PM
Update app
Updating the nextINTERACT application is completed as per the below. The application update will be signified by a red-circled number on the corner ...
Wed, 22 Feb, 2017 at 8:08 AM
Where to locate the app version number?
To locate the nextINTERACT application version complete the below steps:
Wed, 7 Dec, 2016 at 1:34 PM
Where to locate the device version?
To locate the device version complete the below steps:
Wed, 7 Dec, 2016 at 1:34 PM
Emails from nextINTERACT don't seem to be sent
Issues that arise where emails are not sent from nextINTERACT can be broad, this article will help in determining what your issue is and how you could re...
Tue, 6 Dec, 2016 at 3:15 PM
Error Message: Login failed. This account is currently locked. Please reset your password.
The reason why this may occur are: 1. Too many failed password attempts, after 6 failed attempts the account will be marked as locked 2. The Administra...
Wed, 15 Mar, 2017 at 8:26 AM