Troubleshooting

I can see my connected device, but when I tap on it, nothing seems to happen
If you can see your connected device, but tapping on it, doesn't trigger showing the connection pin, you might have an instance of both (nextINTERAC...
Thu, 10 Nov, 2016 at 4:54 PM
Some of my assets don't appear in inControl
Only page-based assets are supported, these are PDF, SmartPDF and SlideDecks. Other asset types, like HTML, will not appear in inControl.
Thu, 10 Nov, 2016 at 4:55 PM
Disable device screen lock
Option 1 - Device setting Launch the Settings app on your iPhone or iPad. Tap on General. Now choose the Auto-Lock optio...
Thu, 10 Nov, 2016 at 4:56 PM
I have connected inControl to myINTERACT and I know I have PDF based assets but can't see them in inControl
In this scenario this means that on myINTERACT you are logged in however you are yet to download any assets. inControl will only display the myINTERACT ...
Wed, 8 Mar, 2017 at 3:42 PM