Common Issue with creating and displaying a Smart Deck

Modified on Thu, 22 Feb 2018 at 10:50 AM

Common issues experienced when creating and deploying a completed Smart Deck in to SAM for use are as below as well as how to correct them:


1. Document cannot be displayed:


The above error will be displayed when uploaded into SAM and made available on devices. The above error will display in one of the two reasons:


1. The file-naming conventions are too different to be related in the plist files

2. The "P" in page of the separated pdf files is in capital 






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