Firewalls on Hospital Networks

Modified on Tue, 10 Oct 2023 at 05:35 PM

A firewall is a network security device that monitors incoming and outgoing network traffic and decides whether to allow or block specific traffic. Occasionally, firewalls on hospital networks impact myINTERACT capabilities and associated services.

If you are unable to access myINTERACT via your browser or some services within the app don't load, you are likely to have encountered a firewall issue.

Firewall Checker

Click HERE to use our Firewall Checker to verify if relevant services and associated domains for myINTERACT are impacted.


If you have any services with 'Failed' Status (as indicated in red above), best to copy all failed domains and send to your your IT department to have the service whitelisted.

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