Troubleshooting

I forgot my password
GOLDEN RULE: Always use the same email address and password with all devices! To reset your password use the [Forgot Password? Reset] link within th...
Wed, 12 Dec, 2018 at 9:12 AM
Error message: Invalid or expired login
GOLDEN RULE: Always use the same email address and password with all devices! nextINTERACT and myINTERACT share the same login and pa...
Wed, 9 Nov, 2016 at 4:27 PM
Important information for nextINTERACT Users
Please note that for SAM, nextINTERACT and myINTERACT you should be using the same login and password.   If you are already using ne...
Wed, 9 Nov, 2016 at 4:27 PM
Force Close of App
In some cases issues may completely freeze or stick the application in place. The cause of these issues are numerous and are in most cases unable to be rep...
Wed, 12 Dec, 2018 at 9:37 AM
Update App
Updating the myINTERACT application is completed differently based upon the platform you are using. iOS If you are using an Apple product an Appli...
Fri, 10 Mar, 2017 at 8:11 AM
Can I re-arrange Events?
Events are sorted in chronological order on your device and cannot be re-arranged.
Mon, 15 Jan, 2018 at 11:56 AM
I have been invited to myINTERACT with the incorrect email address
If you have been invited with the wrong email address and would like to change your email address for your myINTERACT account, please get in touch with whom...
Tue, 21 Feb, 2017 at 4:06 PM
How to locate the app version number?
To locate the app version there are different steps to complete this depending on the type of device you are using specifically iOS or Android. iOS Com...
Wed, 12 Dec, 2018 at 9:55 AM
How to locate the device version?
To locate the device version there are different steps to complete this depending on the type of device you are using specifically iOS or Android. i...
Wed, 7 Jun, 2017 at 2:36 PM
Why does myINTERACT app require permission to access my calendar, location, photo and media files, camera and Wi-Fi connection details?
iOS is a bit more consumer friendly in that every component the app wishes to access, the  user is prompted for permission. This is very g...
Thu, 10 Nov, 2016 at 4:12 PM