Troubleshooting

Registration asset doesn't show any of the correct teams
In the scenario where the registration asset does not display any teams or displays incorrect teams, the culprit for this is due to: 1. The Team is not...
Fri, 23 Nov, 2018 at 3:48 PM
Error message: Failed to import Contacts from CSV file
This error message might indicate that the csv template for contacts is incorrect.  To download the template file named contacts_template.csv, co...
Wed, 12 Dec, 2018 at 11:31 AM
I forgot my password to SAM
To reset your password use the [Forgot Password?] link in (SAM): https://sam.interact.technology NOTE: The password used in SAM is the same passwor...
Mon, 26 Nov, 2018 at 8:33 AM
No material is appearing on the device
This issue occurs on both applications of nextINTERACT and myINTERACT. Ensure the connection/user is added to the team that contains the required asset(s...
Fri, 24 Feb, 2017 at 10:34 AM
How many characters are supported for the myINTERACT tile title and description?
In SAM up to 100 characters can be entered for the tile title and 255 characters for the tile description.   The maximum numbers of characters depends o...
Mon, 26 Nov, 2018 at 8:40 AM
What is the recommended distance for scanning myINTERACT QR codes
Refer to the table below to find out the best scanning distance for INTERACT QR codes. * length of the QR code side
Tue, 7 Feb, 2017 at 11:01 AM
How to set up a nextINTERACT user to receive Welcome Email at a later time
If you wish to setup a large number of new users but do not want the [Welcome Email] to be sent until later (or at all), you can set each users to initia...
Mon, 26 Nov, 2018 at 8:41 AM
What kind of tracking data does INTERACT store?
INTERACT captures and stores data like device details, which asset has been opened and how long, which page has been opened and for how long, and lots mor...
Wed, 22 Feb, 2017 at 8:11 AM
How many Products does the Sample Tracker support?
The maximum amount of products that can be configured in one installation of the Samples App is 13.  Please contact your Account Manager if you would nee...
Mon, 26 Nov, 2018 at 8:42 AM
Reports don't display Trademark symbol when opened with Excel
When attempting to execute a nextINTERACT or myINTERACT report and the data contains unicode such as a copyright/trademark symbol opening the file with Exce...
Thu, 19 Jan, 2017 at 10:39 AM