Troubleshooting
In the scenario where the registration asset does not display any teams or displays incorrect teams, the culprit for this is due to: 1. The Team is not...
Fri, 23 Nov, 2018 at 3:48 PM
This error message might indicate that the csv template for contacts is incorrect. To download the template file named contacts_template.csv, co...
Wed, 12 Dec, 2018 at 11:31 AM
To reset your password use the [Forgot Password?] link in (SAM): https://sam.interact.technology NOTE: The password used in SAM is the same passwor...
Mon, 26 Nov, 2018 at 8:33 AM
This issue occurs on both applications of nextINTERACT and myINTERACT. Ensure the connection/user is added to the team that contains the required asset(s...
Fri, 24 Feb, 2017 at 10:34 AM
In SAM up to 100 characters can be entered for the tile title and 255 characters for the tile description. The maximum numbers of characters depends o...
Mon, 26 Nov, 2018 at 8:40 AM
Refer to the table below to find out the best scanning distance for INTERACT QR codes.
* length of the QR code side
Tue, 7 Feb, 2017 at 11:01 AM
If you wish to setup a large number of new users but do not want the [Welcome Email] to be sent until later (or at all), you can set each users to initia...
Mon, 26 Nov, 2018 at 8:41 AM
INTERACT captures and stores data like device details, which asset has been opened and how long, which page has been opened and for how long, and lots mor...
Wed, 22 Feb, 2017 at 8:11 AM
The maximum amount of products that can be configured in one installation of the Samples App is 13. Please contact your Account Manager if you would nee...
Mon, 26 Nov, 2018 at 8:42 AM
When attempting to execute a nextINTERACT or myINTERACT report and the data contains unicode such as a copyright/trademark symbol opening the file with Exce...
Thu, 19 Jan, 2017 at 10:39 AM