No material is appearing on the device

Modified on Mon, 15 Mar 2021 at 05:03 PM

Ensure the connection/user is added to the team that contains the required asset(s) and also check that the asset in is configured against the correct team. You should also confirm if the user should or should not have access to that particular team.


The below will explain how to troubleshoot the issue:


myINTERACT


To assign an asset to a team click here.


To assign a connection to a team click here.


To assign an asset to a single connection click here.


To ensure that the asset is configured for the required devices see below:



NOTE: the user must be registered before trying to assign an asset to a single user.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article